FAQs

Refunds & Exchange Policy

Please note that due to the nature of our products, we cannot exchange or issue a refund for any items unless there is a manufacturer defect. Item must be returned in its original packaging to our location within seven (7) days of purchasing. The owner or a representative will then check the item with the customer to ensure there is in fact a defect in order to issue a refund or facilitate the exchange and to be able to report to the manufacturer or supplier exactly what the issue is, especially in the case of defective electronic items such as e-files and lamps.

If for any reason other than a manufacturer’s defect an item must be returned, it can be reviewed and approved on a case by case basis. Once approved, customers have seven (7) days to do so and will be given store credit. A 25% restocking fee will be applied and deducted from the store credit. Item must be unused and returned in its original packaging in the same condition in which it was received. No cash refunds will be provided. 

Missed Deliveries

Any missed deliveries will warrant blacklisting of a customer unless the delivery fee is reimbursed, in the case of Cash on Delivery. Whether you collect your package or not, the delivery fee must be paid.

Any subsequent orders must be collected at the pickup location or paid for via bank deposit, including the reimbursement for the missed/failed delivery.

Please make all attempts to collect your package once an order has been placed for cash on delivery. It is difficult to cancel a delivery once the package has been dispatched with the third party courier company.